IT Help Desk Technician

Please send your resume to Krishna Kushwaha (kkushwaha@citi-us.com) and Roopa Guddimath (rguddimath@citi-us.com) by email. Please include the Job Title in the subject line of your email for the job position you are applying.

Job Type: 
Full-Time
Location: 
fallschurch, VA
Organization Unit: 
Corporate
Date Opened: 
Fri, 09/21/2018
Start Date: 
immediately

Responsibilities
Serving as the first point of contact for customers seeking technical assistance over the phone or email
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers
Job brief
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.

Requirements
Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field

LOA: 
Permanent