About Unify

Endorsed by child welfare experts, Unify is an experience and outcome focused, deployment ready, Child Welfare solution powered by the EMPOWER platform.

A paradigm shift in child welfare
Unify addresses federal CCWIS requirements, and delivers efficiencies to Child Welfare agencies in rapid time. Unify accelerates improved outcomes through the rapid deployment power of a COTS solution. Unify is supported by a foundational and scalable HHS platform designed specifically for HHS business needs. Unify can be easily extended to other welfare domains such as Juvenile and Adult Services. Unify is platform agnostic and supports business and technology roadmaps.

Unify – Comprehensive Child Welfare Solution


  • Deployment-ready COTS Solution
  • Built on a foundation of Core Domain Experience gained from deep collaboration with customers and Child Welfare Subject Matter Experts.
  • Complete Lifecycle Case Management - from Intake to Post Permanency / Adoption
  • Supports all business processes in Juvenile Justice and Adult Service Programs as well
  • Offers complete Modularity, Interoperability and Mobility
  • Superior UX developed with Child Welfare Practitioners for Child Welfare Practice
  • Capture and Integrate Data from all Systems
  • Integrate with Data Exchange Partners

HHS Solutioning Drivers


User Experience


Process Automation And Engineering


User-centric Workflow


Simplifying Data

3600 View of Child and Family Services

UNIFY paradigm shift in child welfare


Unify delivers standardized business process management aligned with all mandated requirements and current practices. It is easy to deploy and implement, as the solution matches the agency technology skill set. It allows complete flexibility for agencies to design their own interfaces using a consistent set of system protocols and tools. Unify delivers independence from expensive eco-systems which results in significant ROIs by saving costs for training, maintenance and upgradation.

Unify also offers a configurable eligibility rules engine to incorporate changes in policy and processes and various integration features for bi-directional exchange with federal, state and private entity systems.

Unify is powered by EMPOWER - CITI’s robust and versatile platform for Welfare and Benefits programs.

Welfare Redefined

Unify is a comprehensive child welfare solution that delivers:

  • Scalability
  • Improvements in core business needs
  • Fully aligned with CCWIS requirements
  • Cost effective and faster results
  • Innovative and reliable technology